1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our services:

• Account Information: Name, email address, phone number, username, and password
• Business Information: Company name, business address, tax identification numbers, and business contact details
• Financial Information: Payment details, banking information, invoices, and transaction records
• Contact Information: Customer, supplier, and vendor contact details stored in the system
• Communication Data: Messages, support requests, and feedback you send to us

1.2 Information Collected Automatically

When you access our platform, we may automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, actions taken, and time spent on the platform
• Log Data: Access times, error logs, and system activity logs
• Location Data: General geographic location based on IP address

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our ERP services
• To process transactions and manage your account
• To send transactional notifications (orders, payments, invoices)
• To send SMS notifications to authorized users (location managers and suppliers)
• To provide customer support and respond to inquiries
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms
• To analyze usage patterns and improve user experience

3. SMS Communications

We may send SMS notifications to location managers and suppliers/vendors who have opted in to receive such communications. These messages include:

• Order notifications and updates
• Payment confirmations
• Inventory and stock alerts
• Business operational notifications

For more details about SMS communications and how to opt-out, please see our SMS Terms & Consent page.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

Recipient	Purpose
Service Providers	Third-party vendors who assist in providing our services (hosting, payment processing, SMS delivery)
Business Partners	With your consent, to facilitate business transactions between you and your contacts
Legal Authorities	When required by law, court order, or governmental regulations
Business Transfers	In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and audits
• Access controls and user permissions
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. When determining retention periods, we consider:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business operational needs
• Your requests for data deletion

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from promotional communications
• SMS Opt-out: Reply STOP to any SMS message or disable in account settings

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and maintain session information. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.